BBG Organizational Development.htm

Organizational Development

Organizational Development and Crisis Management

We consult and mentor at the board (or ownership) and senior management levels and can aid in dealing with threatening organizational issues, crises, or turnaround situations in small to medium size organizations, with particular expertise in clinics, hospitals, long-term care facilities and mixed medium size systems.

Our seasoned staff or alliance members can independently investigate and help solve troubling and complex performance problems ranging from governance to internal issues. We then can bring to bear our extensive toolbox for analysis and assessment or in evaluating performance and in thinking through strategy. Our qualified associates in the alliance can also provide dispute resolution services as part of the possible solutions.

The BroadBaker Group brings an integrated approach to the senior management and board levels with knowledge and skills starting from board governance, especially in Policy Governance®, through upper management in strategy, ethics, system dynamics, conflict resolution, leaning processes (lean thinking), process improvement science, and measurement and analysis tools, with alliance relationships with seasoned firms that give even greater depth.

We have senior associates in our company, who are particularly well experienced and equipped to lead this portion of an engagement, They have extensive experience in such positions as CEO, COO, and clinic, hospital and long term care management and consulting, rounding out our depth in institutional management.

Organizational Behavior

Many organizations suffer from a “know-doing gap.” They know what they should do. They may even do excellent strategic planning, but at the end of the year they simply have not executed. They have organizational Parkinson’s disease and have significant difficulty initiating movement—in any direction, but preferable forward. They are locked in an accretion of corporate human behavioral systems (culture), sometimes rooted or reinforced by management styles and HR functions and policies (or their lack) that are counter-productive, even destructive and dangerous.

It is not uncommon to find that a company, when desiring to set out on it’s performance improvement journey, learns the quality science facts and tools, but discovers it is suffering from knowing-doing Parkinson’s disease. It cannot execute, and worse, on occasion has serious destructive cultural illness growing like a cancer.

Since this is a frequent problem, The BroadBaker Group, Ltd. provides services in organizational cultural and behavioral analysis (human systems performance). We can also provide consulting in potential or actual damaging or dangerous situations or dynamics, providing services directly to the CEO or even the board.

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